How we handle information you share with us through this website. Plain language, no surprises.
RG Manufacturing and Machining ("RG," "we," "us") operates this website at rgmfg.com. This policy explains what information we collect when you visit the site or use our forms, how we use that information, and the choices you have. If you have questions, contact us at info@rgmfg.com or (815) 282-2330.
When you submit our Request a Quote form or Contact form, we collect the information you provide so we can respond to your inquiry. That typically includes:
Only the fields marked as required need to be completed to submit a form. Everything else is optional and at your discretion.
When you visit any page, our hosting provider records basic technical information that is standard for any website — your IP address, browser type and version, operating system, the page you accessed, and the date and time of access. This information is used to keep the site running, prevent abuse, and diagnose technical problems. We do not use this information to build profiles of individual visitors.
We also use Google Analytics 4, a web analytics service provided by Google LLC, to understand how visitors use the site — for example, which pages are viewed, how visitors found us, the type of device used, and general (city-level) location. Google Analytics 4 does not log or store individual IP addresses, and we use this information only in aggregate to improve the website. We do not use it to identify individual visitors, and we have not enabled advertising or remarketing features. You can learn how Google handles this data at policies.google.com/technologies/partner-sites, and opt out with the Google Analytics opt-out browser add-on.
Other than Google Analytics as described above, this website does not use advertising trackers, Facebook Pixel, session-replay tools, or third-party data-collection scripts. We do not embed social-media tracking widgets. We do not sell, rent, or trade your information.
We use information you submit to:
We do not sell your personal information. We share information only with parties who help us run the website or operate our business, and only as needed:
This website does not set marketing or advertising cookies. Google Analytics sets a small number of cookies (their names begin with _ga) used to distinguish visitors and measure how the site is used, as described above. Our hosting platform may also set strictly technical cookies that are necessary for the website to function — for example, to detect form spam or to maintain a secure connection. None of these cookies are used to show you ads or track you across other websites.
You can disable or delete cookies in your browser settings at any time. The site will continue to work normally, though some form submissions may require completing an extra anti-spam step.
We keep form submissions and related correspondence for as long as needed to respond to your inquiry, fulfill any resulting work, and maintain reasonable business records consistent with manufacturing industry norms and our quality system. If you would like a copy of your data or a record removed, contact us at the address below.
We take reasonable steps to protect information you submit. The website is served over HTTPS, form submissions are encrypted in transit, and access to inquiry records is limited to RG Manufacturing staff who need it to do their job. No method of internet transmission or electronic storage is perfectly secure, however, and we cannot guarantee absolute security.
You may contact us at any time to:
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU General Data Protection Regulation (GDPR). To exercise any right, email info@rgmfg.com with your request and we will respond within a reasonable time.
This website is intended for business customers and is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our forms, contact us and we will delete it.
Our site may link to third-party websites — for example, our suppliers, partners, or industry resources. This policy applies only to rgmfg.com. We are not responsible for the privacy practices of any other website you visit.
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected on this page; substantial changes that affect how we use information you have already submitted will be communicated by email where possible.
Questions about this policy, or requests to access, correct, or delete information about you:
3358 N. Publishers Drive
Rockford, IL 61109
Email: info@rgmfg.com
Phone: (815) 282-2330